Compliance is a core part of our governance framework. This page highlights our approach to regulatory adherence, ethical standards,
and risk management, ensuring responsible and transparent operations across the organization.

Privacy Policy

1. Our commitment

Tadweer Group, is leading the way in promoting sustainable waste practices and establishing new benchmarks for the circular economy. Our strategic vision is focused on transforming waste management by unlocking the value of waste and advancing long-term environmental sustainability.

Beyond its mandate in Abu Dhabi, Tadweer Group has ambitious international objectives and seeks to make meaningful contributions to sustainable waste management practices across global markets, while maintaining the highest standards of governance, transparency, and data protection.

2. Definitions

‘Tadweer Group’, ‘we’, ‘us’ or ‘our’

Means Tadweer Group and each of its affiliates in the UAE and other jurisdictions, as they may exist from time to time.

‘Individual’, ‘you’ or ‘your’

Means an individual who: (a) subscribes for, uses or receives, has used or received, or applies to use or receive Tadweer Group’s services; (b) corresponds with Tadweer Group; and/or (c) is a user of this website.

Personal Information

Means information that identifies you personally, for example your name, photograph, account number, email address, payment information, user logs or certain numbers associated with your equipment (for example IP address), if Tadweer Group can link such information or numbers to you. It does not include aggregate or anonymized information, even when linked to other information.

Data Subject

Means an individual to whom personal data relates. In other words, it is a natural person whose personal information is collected, processed, stored, or otherwise handled by an organization.

 

3. Our commitment to you

3.1 What type of personal information does Tadweer Group collect?

3.1.1

We may collect the following types of personal information about you when you complete an online form on our website:

  • Full name
  • Mobile number
  • Email address
  • Company name

3.1.2 Collection and use of anonymous web information through cookies

During your interaction with Tadweer Group’s websites, Tadweer Group may use a browser feature called a “cookie” to collect information anonymously and track usage patterns. Cookies are small text files containing a unique identification number that identify your browser when you visit our websites.

Cookies help Tadweer Group understand which pages are visited, how many users visit each page, and how the website experience can be improved. We may also work with trusted third parties for traffic management, analytics, and research purposes.

Most browsers accept cookies by default. You may configure your browser to refuse cookies or notify you when cookies are used. Please note that disabling cookies may affect certain website functionalities.

3.2 Why does Tadweer Group collect and use personal information?

Tadweer Group collects and uses personal information for the following purposes:

  • To establish and maintain a responsible commercial and legal relationshi
  • To provide products and services where we have a legitimate interest
  • For research, analytics, and statistical purposes
  • To assess eligibility for services and opportunities
  • To communicate updates, developments, and new services
  • To develop, enhance, and deliver services
  • To comply with legal and regulatory obligations
  • To respond to inquiries and data subject requests
  • To administer and enforce applicable policies

3.3 How does Tadweer Group obtain your consent?

By completing and submitting forms on this website, you consent to the collection and use of your personal information for the purposes described. You may withdraw your consent at any time by contacting compliance@tadweer.ae, subject to legal and regulatory requirements.

3.4 What happens if you do not provide the requested information?

If you do not provide required personal information, or if you withdraw consent where processing is necessary to provide a service, Tadweer Group may be unable to deliver that service. The impact will be explained at the relevant time.

 

3.5 Who does Tadweer Group share personal information with?

We may share personal information with:

  • Trusted third-party service providers acting on our behalf
  • Professional advisors, IT service providers, research and communications service providers
  • Tadweer Group entities for internal operational purposes

In the event of a merger, restructuring, or asset transfer, personal information may be disclosed as part of the transaction, subject to applicable laws.

We may also disclose personal information where required by law, regulatory authorities, or to protect legal rights, security, and public safety.

Tadweer Group does not sell personal information.

 

3.6 Cross-border transfer of personal information

Where third-party service providers are located outside the UAE, personal information may be processed or stored abroad. Appropriate safeguards will be implemented in accordance with applicable data protection laws.

3.7 How does Tadweer Group safeguard personal information?

Tadweer Group implements technical and organizational safeguards appropriate to the sensitivity of the personal information, including access controls and encryption where required. For more information, contact compliance@tadweer.ae.

3.8 Retention of personal information

Personal information is retained in accordance with applicable legal and regulatory requirements and securely deleted when no longer required.

3.9 Your rights

In accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you have the right to:

  • Access personal information
  • Obtain processing details
  • Request data portability
  • Request rectification or erasure
  • Restrict or object to processing
  • Object to automated decision-making

Certain limitations may apply under the law. Where a request cannot be fulfilled, Tadweer Group will provide an explanation where legally permitted.

3.10 Submitting a Data Subject request

Requests may be submitted via email to compliance@tadweer.ae, including:

  • Full name
  • Email address
  • Phone number
  • Type of request
  • Reason for the request

Identity verification may be required before processing.

3.11 Challenging compliance or submitting inquiries

Questions, concerns, or complaints regarding this Privacy Policy may be directed to compliance@tadweer.ae. Tadweer Group will investigate and address all valid concerns.

3.12 Your role in protecting personal information

Please exercise caution when sharing personal information online. Tadweer Group is not responsible for the privacy practices of third-party websites not owned or managed by the Group.

3.13 Updates to this Privacy Policy

Tadweer Group may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. The latest version will always be available on our website.

Terms of use

1. Our commitment to you

This website is owned and operated by Tadweer Group. Throughout the website, the terms “we,” “us,” and “our” refer to Tadweer Group.

Please read these Terms of Use carefully before you start to use our website, as they apply to your use of this website. You may wish to print a copy of these Terms of Use for future reference.

By using, accessing, or visiting the Tadweer Group website, you accept and agree to comply with these Terms of Use, whether as a guest or a registered user. If you do not agree to these Terms of Use, Tadweer Group does not authorize the use of this website in any manner.

 

2. Privacy and cookies

For information on how we collect and use personal information, the use of cookies and similar technologies, and how to manage your cookie preferences, please refer to our Privacy Policy.

 

3. Information about us

  1. This website is operated by Tadweer Group. Our principal office is located in Abu Dhabi, United Arab Emirates.
  2. Tadweer Group is a government-owned group operating across the waste management value chain and is the sole custodian of waste management in the Emirate of Abu Dhabi. The Group supports the UAE’s sustainability and circular economy objectives through advanced waste solutions, strategic partnerships, and the deployment of innovative technologies.

4. Changes to these Terms

  1. We may revise these Terms of Use at any time by amending this page.
  2. Please review this page periodically, as any changes will be binding upon you.

5. Changes to this website

  1. The content of this website is provided for general information purposes only. Tadweer Group reserves the right to modify or update the website content at any time without obligation to update previously published information.
  2. We do not guarantee that the website or its content will be free from errors or omissions.

6. Accessing our website

  1. This website is provided free of charge.
  2. We do not guarantee uninterrupted or continuous availability of the website. Access may be suspended, withdrawn, or restricted without notice.
  3. You are responsible for ensuring access to the website.
  4. You are responsible for ensuring that any person accessing the website through your internet connection complies with these Terms of Use.

 

7. Intellectual property rights

  1. All intellectual property rights in this website and its content, including text, graphics, logos, images, videos, and software, are owned by or licensed to Tadweer Group and are protected under applicable laws.
  2. You may print or download extracts of pages for personal use only.
  3. You may not reproduce, distribute, modify, transmit, or exploit any content without prior written permission.
  4. Authorship and ownership of content must always be acknowledged.
  5. Commercial use of website content is prohibited without a valid license.
  6. Any breach of these provisions will result in immediate termination of your right to use the website.

 

8. No reliance on information

  1. All content is provided on an “as is” basis. Tadweer Group makes no warranties regarding accuracy, completeness, or reliability. Any reliance on the website content is at your own risk.
  2. Professional advice should be obtained before taking action based on website content.

9. Limitation of liability

  1. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
  2. To the maximum extent permitted by law, Tadweer Group excludes all implied warranties.
  3. We are not liable for any loss or damage arising from use of or inability to use the website.
  4. Business users acknowledge that Tadweer Group shall not be liable for loss of profits, business interruption, or reputational damage.
  5. Consumer users agree that the website is for personal, non-commercial use only.
  6. We are not responsible for damage caused by viruses or harmful material.
  7. We are not liable for third-party website content linked to this website.

10. Viruses

You are responsible for protecting your devices and systems. You must not misuse the website or attempt unauthorized access. Any breach will be reported to relevant authorities.

 

11. Linking to our website

You may link to our homepage in a lawful and fair manner that does not damage our reputation or imply endorsement. Tadweer Group reserves the right to withdraw linking permission at any time.

For other uses, contact compliance@tadweer.ae.

 

12. Third-party links and resources

Links to third-party websites are provided for convenience only. Tadweer Group has no control over and assumes no responsibility for external content.

 

13. Your use of the website

You agree not to:

  • Engage in unlawful activity
  • Use the website for commercial purposes
  • Upload malicious software
  • Infringe intellectual property rights
  • Harass, threaten, or abuse others
  • Attempt unauthorized access

 

14. Your account and password

You must keep login credentials confidential. Tadweer Group may suspend or disable access for non-compliance. Suspected breaches must be reported to compliance@tadweer.ae.

 

15. Indemnity

You agree to indemnify Tadweer Group, its affiliates, and employees against all claims arising from your breach of these Terms.

 

16. Suspension or termination

Tadweer Group reserves the right to suspend or terminate access to the website at its discretion, without prior notice.

 

17. Applicable law

These Terms of Use are governed by the laws of the United Arab Emirates, as applicable in the Emirate of Abu Dhabi. Disputes shall be subject to the exclusive jurisdiction of Abu Dhabi courts.

 

18. Contact us

For inquiries, please contact: compliance@tadweer.ae

Compliance

Across all operations and services, Tadweer Group is guided by its core principles and a strong commitment to ethical, lawful, and responsible behavior. Integrity underpins every decision we make and ensures we continue to meet the expectations of our leadership, stakeholders, and the communities we serve.

Tadweer Group upholds robust corporate governance standards through adherence to its policies, internal controls, and the strategic oversight of its Board. We work closely with our subsidiaries, partners, and stakeholders to provide clear direction, promote best practices, and implement effective performance and risk management frameworks that support long-term value creation.

Through active collaboration with regulators, industry participants, and the wider community, Tadweer Group fosters a strong governance environment and a performance-driven culture. This approach supports sustainable growth, operational excellence, and responsible waste and resource management across sectors, geographies, and projects.

Our commitment to integrity goes beyond compliance with applicable laws and regulations. We expect all employees to exercise sound judgment and make ethical decisions in every situation. Tadweer Group promotes an open and transparent culture and strictly prohibits retaliation against anyone who raises concerns in good faith. We adopt a zero-tolerance approach to bribery, corruption, fraud, and misconduct. The Group is committed to identifying, disclosing, recording, and managing actual or potential conflicts of interest to safeguard trust and accountability.

All Tadweer Group employees, subsidiaries, business partners, consultants, and contractors are held to the same high standards of conduct, reinforcing our commitment to ethical behavior, sustainability, and public value.

 

To learn more about compliance at Tadweer Group, please review our:

Speak up

Tadweer Group believes in a strong “Speak Up” culture, which encourages reporting concerns about potential violations of the Code of Business Conduct and raising questions about how the Code applies in practice.

Tadweer Group maintains a secure, confidential, and independent Speak Up channel, operated by a trusted third-party service provider on behalf of the Group.

All employees, partners, contractors, and third parties may use this 24/7 service to raise concerns relating to ethical conduct, including any actual or suspected breaches of the Tadweer Group Code of Business Conduct. Reports may be submitted on an anonymous or named basis. However, to support effective investigation and ensure appropriate protection, individuals are encouraged to identify themselves where possible.

Speak up

Scam Warning

Tadweer Group, warns members of the public about potential fraudulent emails, letters, public profiles, social media posts, and messages via online messaging services that may be sent in its name.

Third parties involved in such fraudulent communications may impersonate Tadweer Group board members, employees, or representatives in an attempt to, among other things, solicit payments, investments in fictitious projects, or payments related to fraudulent employment or visa offers. These attempts may be carried out through various communication channels, including phone calls, text messages, social media platforms, websites, emails, and other digital or physical means.

The official Tadweer Group website operates only under its authorized domain name(s) www.tadweer.ae and is not associated with any other websites or online platforms that may appear similar or claim affiliation with Tadweer Group.

Tadweer Group takes reports of suspicious behavior and fraudulent activity seriously. If you have any doubts regarding the authenticity or integrity of communications purporting to be from Tadweer Group, please verify the information through our official website or report your concern via our official Speak Up channel.

Tadweer Group shall not be liable for any loss or damage arising, directly or indirectly, from the fraudulent use of its name or identity by third parties. The Group expressly disclaims any responsibility or liability for actions, transactions, or representations made by such fraudulent parties.